cbaji's Privacy Policy
This policy clearly explains how your personal information is collected, stored, and used at cbaji, and what rights you have.
This Privacy Policy applies to all services on the cbaji platform. Please read this policy carefully before using the site. By using the site, you are considered to have accepted the terms of this policy. Our Terms and Conditions also cover other important matters between you and cbaji.
Table of Contents
Types of Collected Information
We collect certain necessary information when you create an account and use services at cbaji. This information falls into two main categories — personal information and technical information.
1.1 Personal Information
cbaji may collect the following personal information directly from users:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Bank account or mobile banking details (bKash, Nagad, Rocket)
- Address and occupation details (where applicable)
1.2 Technical Information
When you use cbaji's website or app, some technical information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Time spent on the site and information about pages visited
- Login time, session length, and transaction history
How Information Is Collected
cbaji collects user information in the following ways:
- Registration Form: Information you provide when creating an account.
- Transaction Process: Payment-related information during deposits or withdrawals.
- Customer Support: Information provided when contacting us via live chat or email.
- Cookies and Analytics Tools: Technical information collected automatically.
- Identity Verification: Documents submitted through the KYC process to meet legal requirements.
Purpose of Using Information
cbaji uses collected information only for specific and lawful purposes. The main purposes are listed below:
3.1 Service Delivery and Operations
- Account creation, verification, and management
- Processing deposits and withdrawals
- Providing bonuses, promotions, and VIP benefits
- Customer service and support
3.2 Security and Legal Obligations
- Prevention of fraud, money laundering, and other unlawful activity
- Verifying user identity and age (confirming 21+)
- Complying with applicable laws and regulations
3.3 Service Improvement
- Analysing and improving user experience
- Ensuring the technical performance of the platform
- Providing relevant information about new games and services (subject to consent)
Sharing Information with Third Parties
cbaji does not sell users' personal information to third parties for commercial purposes under any circumstances. However, limited information may be shared in specific situations:
- Payment Processors: Necessary information shared with bKash, Nagad, Rocket, or banks to complete transactions.
- Technology Partners: Game providers (such as Evolution, Pragmatic Play, JILI, PG Soft) may use limited identity information — only as needed to deliver their services.
- Law Enforcement: Relevant information provided when required by court order or legal obligation.
- Security Auditors: Specialist firms engaged to ensure the security of the platform.
Any third party that handles cbaji user information is required to follow privacy standards equivalent to those of cbaji.
Cookies and Tracking Technology
The cbaji website uses cookies and similar technologies. Cookies are small files stored in your browser that help improve your experience on the site.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand which parts of the site users visit most.
5.2 Cookie Control
You have the option to disable cookies from your browser settings. However, disabling essential cookies may cause some cbaji services to not work properly.
Data Retention Period
cbaji retains user information for as long as necessary to provide services and meet legal obligations. Generally:
- Account-related information is retained for as long as the account remains active.
- Transaction records may be kept for a specified period after an account is closed or deactivated, as required by law.
- Security and anti-fraud information is retained for as long as necessary.
Specific information is securely deleted upon user request or once legal obligations have ended.
Data Security Measures
cbaji has put in place advanced technical and administrative measures to protect your information:
Technical Security
- SSL/TLS encryption — all communication between users and the server is encrypted.
- Stored data is protected with the highest standard of encryption.
- Regular system checks to identify security vulnerabilities.
- Two-Factor Authentication support.
Administrative Security
- Only a limited number of staff can access personal information.
- Regular team training on data protection.
- A plan is in place to take prompt action in the event of a data breach.
However, no method on the internet is 100% secure. It is therefore your own responsibility to keep your account password confidential and to notify cbaji if you notice any suspicious activity.
Your Rights
As a cbaji user, you have the following rights regarding your own information:
- Right to Access: You can find out what information cbaji has collected about you.
- Right to Rectification: You can request correction of inaccurate or incomplete information.
- Right to Erasure: You can request deletion of your information under certain conditions — though this may not be possible if there are legal obligations.
- Right to Restrict Processing: In certain situations, you can ask for the use of your information to be restricted.
- Right to Object: You can object to the use of your information for marketing purposes.
To exercise these rights, contact the cbaji support team. Such requests are generally processed within 30 business days. Our Responsible Gaming Policy also contains information about controlling your account limits and taking a voluntary break.
Protection of Minors' Information
cbaji strictly refrains from providing services to anyone under the age of 21. The platform operates exclusively for users aged 21 and above.
No personal information is knowingly collected from minors. If you need to help our team with this matter, please contact us directly.
Privacy Policy Changes
cbaji reserves the right to amend this Privacy Policy at any time. If significant changes are made, users will be notified by email or through a site notification.
Continuing to use the site after any changes will be taken as your acceptance of the updated policy. It is therefore good practice to review this page from time to time.
If you have any questions about the Privacy Policy or want to know more about cbaji's services, visit our FAQ page — you will find answers to many common questions there.
Contact Us
To ask any question, submit a request, or raise a concern related to the Privacy Policy, contact our support team:
When sending a privacy-related request, write from your registered email address so that your identity can be verified quickly.