Frequently Asked Questions

Answers to all your questions at cbaji

Casino games, withdrawals, responsible gaming, identity verification, and cricket betting — find detailed answers to the questions most asked by Bangladeshi players, all in one place.

Withdrawal 5–30 minutes
Minimum deposit ৳200
24/7 Support
Section 01

Casino and Table Games

Find answers here about live casino, Teen Patti, Andar Bahar, and live dealer games at cbaji. Also learn how to play on cbaji Casino.

Yes, cbaji's live casino is fully mobile-friendly. You can join live dealer tables on both Android and iOS devices through a browser or the app. The layout adjusts automatically to your screen size, making it easy to place bets and view cards. Keep a stable internet connection for the best experience.

Both Teen Patti and Andar Bahar are available at cbaji. In Teen Patti, players compete with three-card hands — the hand closest to the best combination wins. In Andar Bahar, you pick a target card and the dealer deals cards alternately to two sides; whichever side gets a matching card first wins the bet. Simple rules and fast rounds make these games popular.

cbaji's live dealer games come from real-time broadcasts by reputable studios including Evolution, Pragmatic Play Live, Ezugi, and others. Real dealers sit in front of cameras to handle cards or operate the roulette wheel, and you watch the action live on your device. A chat feature also lets you interact with the dealer.

cbaji offers a range of tables — from low-limit tables for players on a smaller budget to high-stakes tables for larger bets. The limits for each table are shown before you enter the game lobby, so you can choose the one that fits your plan.

No, no separate registration is needed. Once you log in to your cbaji account, you can play all live casino games — Baccarat, Roulette, Teen Patti, Andar Bahar, and more — using the same wallet balance. Go to the cbaji login page, sign in directly, and select the Casino section.
Section 02

Withdrawals

Whether you withdraw via bKash, Nagad, or Rocket, the process at cbaji is fast and straightforward. The most frequently asked withdrawal questions are answered below.

Under normal conditions, cbaji processes withdrawal requests in 5 to 30 minutes. This timeframe applies to bKash, Nagad, and Rocket alike. Bank transfers may take a little longer depending on the bank's own processing time.

"Pending" means your request has been submitted successfully and cbaji's team is reviewing it. It is usually resolved within 30 minutes. If it takes longer, check whether your account verification is complete and confirm that your wallet number is correct. If the issue persists, contact 24/7 live chat support.

The minimum withdrawal amount at cbaji is ৳800. This limit is the same across all methods — bKash, Nagad, Rocket, and bank transfer. Before withdrawing, make sure you have enough withdrawable balance in your wallet and that any bonus wagering requirements have been met.

Yes, withdrawals at cbaji are available 24 hours a day, 7 days a week. Whether it is night or Friday, processing times remain the same. bKash and Nagad payments are generally received at any time, while bank transfers may depend on the bank's working hours.

cbaji generally recommends withdrawing through the same method used for the deposit, as this simplifies the identity verification process. However, if you need to withdraw through a different method, contact the support team to find out if that is possible in your situation. For all methods, the mobile wallet number must be registered under the same name as your cbaji account.
Section 03

Responsible Gaming

cbaji believes that gaming should be stress-free entertainment. Through our Responsible Gaming Policy, we actively help players build healthy habits. For ages 21 and above.

Yes, at cbaji you can set your own daily, weekly, or monthly maximum deposit limit. This feature is available in account settings. Once the set limit is reached, the system will not accept further deposits, which helps you stay within your budget.

All casino and betting activities at cbaji are strictly for players aged 21 and above. Age is verified at registration, and you may be asked to prove your age with an NID or other ID document at any time. Minors are not permitted to open an account or play any games.

cbaji offers both a cooling-off period and self-exclusion. With a cooling-off period, you can temporarily deactivate your account for a set duration; self-exclusion allows for a longer break. To activate either option, contact the support team directly — they will act promptly.

Some common warning signs: chasing losses by playing repeatedly, spending beyond your budget, prioritising gambling over family or work, and feeling unable to stop. If you notice these signs, speak with cbaji support — they are ready to help and can arrange the necessary break.

cbaji's support team also responds to concerns raised by family members. While account-specific information cannot be shared directly with a third party, the support team can guide you on the appropriate steps to take. For professional help with problem gambling, it is recommended to contact a mental health service or counselling centre in Bangladesh.
Section 04

Verification and Documents

cbaji verifies documents to keep your account secure. Learn what documents are required and how your privacy is protected. For more details, see our Privacy Policy.

cbaji generally accepts a National ID card (NID) as the primary document. A passport or driving licence may also be accepted. A utility bill or bank statement may be requested for address verification. All document images must be clear and legible.

If a document is rejected, cbaji usually explains the reason — such as a blurry image, an expired document, or a mismatch in details. In that case, resubmit a clear, up-to-date image. If you are unsure about the issue, speak with the support team via live chat — they will guide you step by step.

cbaji uses SSL encryption to keep all personal information and documents secure. Submitted documents are used solely for the verification process and are not shared with third parties. The full policy can be found on our Privacy Policy page.

Yes, for security reasons cbaji verifies that the name registered on the bKash, Nagad, or Rocket number used for withdrawal exactly matches the name on your cbaji account. If the names do not match, the withdrawal may be blocked. Make sure to provide the correct name at registration — one that matches your mobile banking account.

At cbaji, you can usually deposit and start playing right after registering. However, full verification may be required for large withdrawals or certain account activities. The verification requirements are explained in detail in the Terms & Conditions.
Category 05

Cricket & Sports Betting

From BPL to T20 World Cup — check the Cricket Betting Guide to learn about cricket betting at cbaji. The most common questions are answered there.

At cbaji, if a match is incomplete or abandoned due to rain or any other reason, the related bets are generally voided and the stake is returned to your account. However, if the result is determined by the Duckworth-Lewis method, bets may be settled according to that result. Read the sports betting terms and conditions for specific rules.

Yes, at cbaji you can bet on domestic and international cricket matches including the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and Test series. Betting options are available for every major Bangladesh Tigers match.

The most popular cricket markets at cbaji are: match winner, toss winner, top run scorer, top wicket taker, total runs in a specific over (over/under), and first wicket to fall. In T20 format, innings-by-innings markets are also very popular.

In an accumulator or multi-bet, multiple selections are combined and you win the total payout only if every selection wins. For example: three selections at odds of 1.40, 1.70, and 1.90 — the combined odds are 1.40 × 1.70 × 1.90 = 4.52 (approximately); a ৳100 bet returns ৳452 if all win, but if even one loses, the entire bet is lost.

cbaji offers in-play or live betting. After a match starts, odds change in real time and you can place bets at any point. Markets such as over-by-over runs or what happens on the next ball after a wicket falls are also available in-play. Live betting is accessible through both the cbaji Bet app and the browser.
Need Help?

If you still have questions, contact us directly

If you didn't find the answer to your question in this FAQ, cbaji's support team is available around the clock — in both Bengali and English.

24/7 Live Chat

cbaji's live chat support is available any time, any day. Click the chat button in the bottom corner of any page on the site to connect directly with an agent. Ask in Bengali and you'll get a reply in Bengali.

Email Support

Contact us by email to share detailed information or send account documents. cbaji's support email address is: [email protected] — messages can be sent in both Bengali and English.